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The contents teams at DisasterCare Platinum specialise in the claim management, validation, cleaning and salvage of soft and hard contents affected by water, flood, wind, mould and fire damage. We are dedicated to helping policyholders recover their precious belongings and rebuild their lives, and supporting industry professionals to understand the size of the claim and the savings that can be delivered by restoration rather than a replacement.

DC 4000 Wash System

Our innovative solution is a technological leap forward. We are redefining what is restorable, demonstrating significant savings for insurers and returning to customers cherished items that would previously be unrecoverable. 

This system combines specially patented hydraulic action and water pressure, environmentally safe detergents and low wash temperatures. This approach results in significantly higher restoration success rates and much less waste to landfill.

DisasterCare Platinum is the exclusive UK provider of the solution and has nationwide coverage. Contact us for your local provider.

What perils can we restore?

Fire and Smoke Water Damage Storm Mould Bio Hazzard

 

What items can we restore?

Item Examples
Clothing  
Wedding Dresses, Celebration, Sarees and Traditional wear  
Furnishings  
Leather Goods  
Soft Toys  
Sporting Goods  
Uniforms and Protective Equipment  

Unique ‘unwashables’

 

RECENT BEFORE AND AFTER

Soot and Odour Removal



Wedding Dress Restoration



Mould Removal

HOW CAN WE HELP?

We offer numerous levels of service based on the complexity of the loss, the needs of the Policyholder and the internal processes of the insurance company. Our motto is to be flexible in assisting all parties to return the policyholder and their home to pre-loss condition.  The sooner we start, the better the outcomes – please contact us for our advice and support.

Pack out, Inventory and BER Listing

Our field teams are able to use our validation application to capture, see and share items that are being removed for storage, cleaning or restoration.

Sadly, some losses are severe enough that items cannot be cleaned or restored or the work involved in doing so is uneconomical.  Our team will picture all items that are not restorable and provide the insurance company with a guideline price for a replacement.

In cases of total loss of many items, the task can be emotional and overwhelming for the policyholder. We can take up the burden of sorting through devastation and work with the policyholder and insurance company.  

Our reporting brings all the pictured items together in one report for ease of use and understanding for everyone.

Soft Contents Restoration

We offer on-site or offsite validation of soft contents.  The contents team will picture every item, making notes on any pre-existing damage and produce both a replacement value and a clean cost. Any items that will not restore due to damage will be listed as beyond economical repair. DCP’s policy is to attempt to clean as much as possible. A full report will be provided to the Loss Adjuster or Insurance Company representative to gain approval to proceed with the clean.

Any items that do not restore will be added to the BER (beyond economical repair) list.


Process Map

Restore, Don’t Replace!

Register a Claim

claims@disastercare.co.uk

Contents Query

contents@disastercare.co.uk

 
Tel: 03330 063306

Contact Us

Contact Us

0333 006 3306
claims@disastercare.co.uk Valori House
1 Omega Park
Alton
Hampshire
GU34 2QE

About Us

A specialist restoration service, trusted for high value insurance claims - DisasterCare Platinum handles technically complex projects resulting from fire and flood damage.

Our platinum standard service includes water damage restoration, structural drying, fire and smoke removal, mould and microbial remediation – as well as accidental damage to carpets and soft furnishings.