Service Offering

Home Service Offering

Service Offering

Please discuss with DCP which is right for your claim. We wish to provide an efficient solution that protects and provides savings for the insurance company and delights the customer.

  Platinum Plus Platinum Gold Silver Bronze

Validation
Fully Validated on site with Links to website for replacement. Charged within clean cost charges Validated Using DCP Retail Guide Charged within clean cost charges Item Count with pictures of special / pre-existing damage items Validation charge List only, no values unless requested. Count Only, no values.
BER List With Pictures / Link to replacement With pictures / average replacement values With pictures and replacement values if required List only unless requested List Only
Customer Type HNW / High Expectation / Potential Fraud / Complaint HNW / Major Loss / Normal Claimant / Vulnerable Smaller Claim / Needs Quick Turnaround / Normal Claimant Lowest Cost option. Deceased PH / Contents very badly damaged Commercial or One-Off
Contents Type Designer / Branded / Leathers and Bags Wide Range of soft contents Lower number of items or low value Any Limited No of items
Speed 1-6 weeks 1-4 weeks 1-2 weeks 1-2 weeks On request
Pricelist Generated from pricelist and finishing matrix. Specialist items on Request. Generated from pricelist and finishing matrix Pricelist Pricelist Pricelist / Specialist items on Request
Storage Available by Box, Pallet and Container Available by Box, Pallet and Container Available by Box, Pallet and Container Available by Box, Pallet and Container Available by Box, Pallet and Container
Salvage Available via Specialists Available via Specialists On request    
Disposal DCP Sustainable solutions DCP Sustainable solutions DCP Sustainable solutions DCP Sustainable solutions DCP Sustainable solutions

Contact Us

Contact Us

0333 006 3306
claims@disastercare.co.uk Valori House
1 Omega Park
Alton
Hampshire
GU34 2QE

About Us

A specialist restoration service, trusted for high value insurance claims - DisasterCare Platinum handles technically complex projects resulting from fire and flood damage.

Our platinum standard service includes water damage restoration, structural drying, fire and smoke removal, mould and microbial remediation – as well as accidental damage to carpets and soft furnishings.