Client Testimonials

Home Client Testimonials

Client Testimonials

We don't solicit testimonials but we love to get them! Modesty prevents listing too many but below are a few that give you a flavour.

  • Project

    Escape of water from a shower mixer valve affecting a large 5 bedroom timber framed and brick clad property, elderly residents.

    On the subject of the Disaster Care team, we need to share with you our appreciation of Andrew's very thorough and tidy completion of his work. At all times, under very difficult circumstances, Andrew carried us through the trauma with particular attention to our sensitivities and daily activities. Going forward, I understand he will deliver to you a certificate confirming drying out has been completed. Can we please for our own records have a copy of that certificate?
    Judy and I very much appreciate your special help through those tortuous first few weeks of the recovery process.

    Mr and Mrs Lane Oxford
  • Project

    Severe storm damage and escape of water to large Grade II listed country residence, project duration 4 months.

    As you know I think you have done a fantastic job here and would certainly highly recommend your services to anyone.

    Mrs Oliver, West Clandon, Surrey
  • Project

    Water damage leading to a mould infestation and resident suffered from severe allergies to mould. Project involved drying, mould removal and re-instatement and redecoration over several months.

    Now that everything is finished as far as Disaster Care is concerned I would like to record my thanks to all concerned in particular David who has been a model of courtesy and consideration particularly for my wife and her health, moreover everything that he said he would do he has done and done well. The whole organisation involving Neil (re-instatement and decoration) has been exemplary and everything has been completed on time and to a good standard. I would certainly recommend Disaster Care to others in the same predicament.

    Mr Kitcat, Surrey
  • Project

    Smoke restoration following small fire

    Just a feedback on the workers from Disaster Care today who came around to do some work in my flat. Awesome work loved every bit of it! They made sure I was satisfied with the work before they left - made my day.

    Mr Majid, SW1, London
  • Project

    Urgent Leak detection, repair and escape of water Croydon, Surrey

    I just wanted to feedback on some absolute brilliant work and customer service from Disaster Care Platinum.
    I received a call yesterday advising of a large loss claim, which had an ongoing leak which would lead to considerable secondary damage if left unattended.
    An order and call was put in to Disaster Care Platinum within an hour and they attended the same day. Not only tracing the leak but also repairing the leak and deploying de-humidifiers to reduce moisture levels to aid the prevention of secondary damage. This will no doubt save several thousand pounds of damage. The Disaster Care operative also stayed until 11.30pm until all was resolved!
    I think well done to Disaster Care for going above and beyond.

    Mr Williams, Aviva, London
  • Project

    Escape of water within a thatched holiday cottage

    After a water damage problem that occurred in my property, my insurance company nominated Disaster Care to provide assistance in making the property safe, removing the water damaged material and putting in the equipment to successfully dry out the property. Steve was my main contact during this process. I wanted to provide some positive feedback on the performance of Steve.
    Steve always considered safety as top priority and so did the Disaster Care Team that conducted the work. Steve communicated well with me during the process always informing me of the progress and future plans. This included communicating out of normal office hours which was necessary at times to accommodate my schedule. Steve was very professional at all times and always followed through with the plans he put in place.
    I was very satisfied with the performance of Disaster Care and the work and performance of Steve.

    Mr Mayeux, Studland, Dorset
  • Project

    Accidental damage caused by workman on an adjoining property digging and subsequently damaging the shared chimney breast. Soot had affected 3 floors of the five floor terraced property. Damage to artwork and other delicate items.

    Disaster Care have just left and I thought I would just drop you a line to let you know how happy I have been with their service.
    Throughout all these days Raed and his team were fantastic. They arrived reliably at the agreed time and carried out their duties in a very organized and experienced manner. I felt that all my possessions were safely handled in their hands and the house slowly transformed from a grey wasteland, back to something a lot more familiar. The men were impeccably behaved and worked amazingly fast, without cutting any corners.
    Their work was quick, efficient and discreet and their presence made me feel assured that all will be fine in the end. I would recommend them to everybody and cannot praise them enough.
    I have been very happy with Raed and his team and would very much like you to make a mental note of my strong wish for Disaster Care to be present on the day that our fireplaces are unsealed.

    Mrs Waterman, London, W2

Contact Us

Contact Us

0333 006 3306 Valori House
1 Omega Park
GU34 2QE

About Us

A specialist restoration service, trusted for high value insurance claims - DisasterCare Platinum handles technically complex projects resulting from fire and flood damage.

Our platinum standard service includes water damage restoration, structural drying, fire and smoke removal, mould and microbial remediation – as well as accidental damage to carpets and soft furnishings.