BDMA AWARDS 2019 DOMESTIC DAMAGE MANAGEMENT PROJECT OF THE YEAR
We are absolutely delighted to announce that DCP and particularly our Lead Technician Ra'ed Abdeen have won the Domestic Damage Management Project of the Year – BDMA 2019
Disastercare Platinum have managed thousands of domestic damage management projects during the year from very small claims to extremely large properties where the damage has been so extensive that very little remains. It is our ambition to restore whatever is salvageable and do so with the customer placed centrally into the solution on the journey to restore their lives, property and familiar items.
In this case, the vulnerability of the customer dictated the services required and Ra'ed made it his personal goal to make their journey as easy as possible during a difficult time bought on by a fire at their home. Ra'ed and team went above and beyond to ensure the comfort and emotional support of the policyholder not only in their restored home but also in their alternative accommodation.
Actions taken to save and restore items have minimised the costs incurred by the insurer and enabled the policyholder to continue their everyday normality by having their familiar items retained. This positively impacted the customer's mental wellbeing and was thoroughly appreciated by the customer and client.
Ra’ed Abdeen and his team at Disaster Care Platinum rose to the challenge of supporting one of our customers who had multiple vulnerability indicators.
Our customer had suffered a fire in their kitchen and was lucky to escape their home in relative safety. Ra’ed immediately mobilised a team to help.
This included helping with moving the customer’s belongings to alternative accommodation and staying to help unpack and settle them into their rental property, where both customers lacked mobility and the physical capability to do this themselves.
We had restoration of around 98% of items impacted by the fire/soot which has meant the customer has been largely able to receive back all items dear to them and maintain their routine/normality with minimal impact/disruption, this has been great for our customer’s mental well-being to have retained the contents they are familiar with.
Ra’ed has given an impression that our customer is his only customer and nothing has been too much trouble, I have feedback twice during the claim how positively our customer has spoken of Ra’ed, his customer service skills have been superb.
James Parsons Dip CII (Claims), Dip CILA, BDMA Ins.Tech | Major Loss Personal Claims Consultant, Halifax
Ra'ed and his team continue to receive regular compliments regarding his service and attitude. This level of professionalism is to be expected from our UK wide national team of hard-working and immensely humble people who deliver this level of service so regularly that they do not appreciate how great it is.
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