Claims Initiative of the Year – Outsourced Partner
This year's Claims Initiative of the Year - Outsourced Partner award goes to Disastercare Platinum, a company that has, one may say literally, restored faith in the insurance market.
Disastercare's 'Restore don't Replace' mantra not only positively reduces the environmental impact of landfill and the manufacture of replacement goods, but also gives back to each satisfied customer something they never thought they could retrieve after an incident: cherished items.
Even insurers have been pleasantly surprised at the extent the company can restore soft contents as the scheme demonstrates significant savings for insurers.
After a confident first-year trail, Disastercare has invested in five other national facilities to take the concept further afield.
With a 95% restoration rate for items, Disastercare is redefining the relationship consumers have with their possessions.
Frustrated by the high levels of replacement and write-offs rather than restoration, Disastercare turned to a digital innovation to provide a one-stop solution for soft contents. Handling all restoration in-house with a patented hydraulic action wash system that cleans to 'food grade' standard, a new system was introduced to manage requests, quotes and procedures.
Items with emotional attachment such as children's soft toys are a primary focus for the company.
One customer who had experienced a flood in their home wrote: "Your company has been fantastic with client care and the job your team has done on all the clothes and toys and other bits has been second to none."
For another, a single parent who suffered an arson attack on the day of her child's christening, Disastercare was able to restore, within a few days, heavily soot-damaged gifts and a photo. "Just to let you know I received my photo back, thank you so much for being able to restore it. Yet again you and your team have done an amazing and incredible job cleaning all our stuff, it has really helped me."
Judges were very impressed with the scheme's propensity to "deter fraudsters as: why set fire to something if it will be repaired?"