RESILIENCE RESTORED
Disaster Recovery Leaders
Supporting policyholders through fire, flood, and property damage across the UK.
When disaster strikes your home, Disaster Care is there. As disaster recovery specialists, we bring expert teams to properties across the UK following fire, flood, escape of water, and accidental damage. We restore more than buildings. We help people recover.
Over 29 Network Partners
UK network branches
20 Years Leading The Industry
Disaster recovery expertise
Rapid Response Nationwide
Emergency response, nationwide
IICRC Trained
Technicians across our network
Contact Disaster Care to discuss your claim
What to expect from
Disaster Care
If your home is unsafe or insecure right now, please call Aviva’s 24/7 claims line: 0800 015 1498
As soon as Disaster Care became involved in my insurance claim, they brought a massive human touch to a very upsetting and stressful time. The team were efficient, friendly, reassuring and sensitive throughout.”
Debbie H, Trustpilot
We know that fire, flood, and property damage are among the most disruptive things that can happen to a home. Our job is to guide you through clearly, professionally, and with care from the moment we arrive. You do not have to face this alone.
What Happens When Disaster Care Arrives?
If you have been told that Disaster Care is attending your property, here is what to expect. Our teams are trained specialists, IICRC and BDMA qualified, drawn from our national network of vetted independent professionals. Every technician who enters your home has been selected for both their technical capability and their values. They will work quickly and carefully, and will explain every step as they go.
STEP ONE
01.
We make contact quickly
We will introduce ourselves, let you know who is coming, and confirm when to expect us. If anything has changed or you need to speak to someone, our contact details are on this page.
STEP TWO
02.
We assess and explain
When we arrive, we will carry out a full assessment of your property. We will explain what we have found, what we are going to do, and why. We will not start any work without making sure you understand what is happening and are comfortable with the next steps.
STEP THREE
03.
We restore with care
Our teams are specialists in fire and flood restoration, water damage, mould remediation, and contents recovery. We work systematically to return your home to its pre-loss condition, treating your property and your belongings with the same care we would want shown to our own.
STEP FOUR
04.
We keep you informed
Throughout the restoration, we keep you informed of progress. If you have questions for us directly, our team is available to speak with you.
Need Help With Your Claim or Policy?
Disaster Care provides specialist restoration services following major property damage. If you have a question about your insurance policy or claim, your insurer will be able to help. Please use the links below for the most appropriate contact details.
24/7 Home Claims Line
If your home is unsafe, insecure, or you need immediate assistance, call Aviva directly.
0800 015 1498
Available 24 hours a day, 7 days a week
Contact Disaster Care to discuss your claim
View and manage your claim, communicate with your claims handler, and access documents through Disaster Care.
Questions About Your Cover?
For questions about your home insurance policy, excess, or what is covered, please contact your insurer directly.
Disaster Recovery and Damage Restoration Services
Disaster Care provides a comprehensive range of specialist disaster recovery services. Our trained technicians use advanced equipment and industry-approved methods to restore your property and your belongings: quickly, safely, and with genuine care throughout.
Water Damage
Restoration
Rapid response to leaks, floods, and escapes of water, from emergency mitigation and drying through to full structural restoration.
Fire Damage
Restoration
Complete recovery following fire, smoke, and soot damage, including contamination removal, contents triage, and coordination of reinstatement works.
Contents
Restoration
Specialist restoration of clothing, furniture, and electronics, preserving what matters most, reducing unnecessary replacement, and returning belongings safely.
Mould Removal
and Remediation
Safe identification, containment, and removal of mould using IICRC-approved methods, addressing the cause as well as the visible contamination.
Water Leak
Detection
Advanced detection using thermal imaging, acoustic testing, and tracer gas to locate hidden leaks precisely and with minimal disruption to your property.
Building Restoration
and Reinstatement
From soft strip-out to full reinstatement, coordinating the skilled trades and partners needed to return your property to pre-loss condition.
Household Removals
and Storage
When your home needs significant restoration work following fire, flood, or escape of water, your belongings often need to be moved to safety and kept secure until the work is complete.
Resilience Restored
This is what Disaster Care does.
Watch our film to see the specialists, the care, and the commitment that goes into every restoration.
Training the Industry: The National Flood School
The National Flood School has trained restoration professionals across the UK since 1988. As a thought leadership and training partner of Disaster Care, the School raises standards across the industry, offering IICRC-accredited courses in water restoration, structural drying, and mould remediation to specialists from across the sector.
The School is the first facility in the UK approved to deliver IICRC Applied Structural Drying training, the qualification that underpins the technical excellence of the Disaster Care network. For policyholders, that means the people coming to your property have been trained to the highest standards available anywhere in the UK.
What Our Customers Say
“As soon as Disaster Care became involved in my insurance claim, they brought a massive human touch to a very upsetting and stressful time. My home was uninhabitable for six months due to significant water damage, but the team were efficient, friendly, reassuring and sensitive throughout.”
Debbie H, Trustpilot
“We suffered a large water leak that caused damage throughout the house. Disaster Care were brilliant throughout, handling the removal of beyond repair items, the drying out process and storing our house contents for 4 months whilst the repairs were carried out. All the staff we dealt with were a credit to the company.”
Steven R, Trustpilot
“Disaster Care contacted me the same evening the fire was reported to my insurer. David Gamble and his team arrived the next morning and began the clean-up. David was very reassuring and the team were marvellous… I have only praise for David and his team. Lovely guys at such a traumatic time.”
Marion W, Trustpilot
Delivering to Industry-Leading Standards
Our commitment to quality, safety, and technical excellence is demonstrated through recognised training and certifications across the Disaster Care network.
- IICRC accredited technicians in water, fire, and mould restoration
- BDMA (British Damage Management Association) trained professionals
- National Flood School is the first facility in the UK approved to deliver IICRC Applied Structural Drying training
- Specialist equipment and manufacturer-led certifications across the network
- CHAS and SafeContractor health and safety compliance
CONTACT US
Resilience Restored
Disaster Care brings specialist disaster recovery expertise to policyholders across the UK.
Specialist disaster recovery. Delivered with care, professionalism, and urgency for every policyholder.
For urgent support, call Aviva: 0800 015 1498
For general enquiries: claims@disastercare.co.uk