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Flood Restoration Training
Disaster Care recently welcomed representatives from Direct Line Group to the National Flood School for a technical flood restoration training day focused on flood restoration, property resilience and the processes involved in managing water damage.
Led by Technical Director, Nick Lea, and the wider team, the session combined classroom learning with practical demonstration to provide attendees with a greater understanding of flood mitigation, structural drying and restoration techniques.
Practical Learning & Technical Demonstration
The day covered a range of topics, including the use and suitability of different dehumidifiers, mould remediation, flood prevention measures and techniques for improving property resilience against future flooding. Practical demonstrations inlduing controlled flooding of floor and ceiling structures, allowing attendees to observe how water affects different building materials and the methods used to dry them.
The session also explored the role of technicians during the initial response to water damage, including the assessment of affected areas, selection of suitable drying equipment and the use of remote monitoring to support the drying process.
Positive Feedback From Direct Line Group
Feedback from attendees highlighted the value of combining technical explanations with practical demonstrations. Participants particularly recognised the teams knowledge, approachable delivery and the opportunity to observe restoration techniques first-hand.
One attendee commented:
“The content of the day was relevant to our role. It was all very interesting, but I particularly enjoyed the flood demos”.
Another highlighted the value of understanding the technical challenges involved in restoration:
“The interactive part of the day was very helpful and highlighted the complexity of the Disaster Care Technicians role and their impact on our customers”.
Further feedback recognised the relevance of flood prevention measures, the application of different drying methods and the potential benefits of remote monitoring.
Supporting Knowledge Sharing & Collaboration
The visit provided an opportunity for Direct Line Group representatives to develop their understanding of the technical requirements of flood restoration and discuss the practical challenges involved in managing water damage claims.
By combining specialist knowledge with practical training at the National Flood School, Disaster Care continues to support knowledge sharing with its insurance partner, Aviva, providing a greater understanding of the full restoration process, from initial mitigation through to property recovery.