As Network Manager, Paul Sharkey has seen first-hand the progress, consistency, and collaboration strengthening Disaster Care’s national community. In this conversation, Paul reflects on the past 12 months, shares key milestones across the network, and highlights how branches are working together to deliver consistently high-quality outcomes for customers and insurer partners.
Raising Standards Through Consistency
Reflecting on performance across the national network, Paul emphasised one message above all: consistency has become our standout achievement. Over the past year, branches have repeatedly delivered SLA performance levels of 93–95%, not as occasional peaks, but as a sustained benchmark of quality. What was once a celebrated milestone is now the norm – evidence of disciplined processes, strong teamwork, and a shared commitment to doing the right things on site and through administration.
This consistency is essential in demonstrating the real standard of service Disaster Care branches deliver every day — aligning with our mission to restore what matters most through care, expertise, and innovation.
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Showcasing Capability Across the Disaster Care Network
Paul also highlighted the impact of immersive, hands-on demonstration days delivered at our East Midlands hub. The branch’s expanded facilities — including soft contents restoration, hard contents cleaning technology, and specialist electrical processes — continue to attract insurers, adjusters, and clients for in-depth site visits.
These sessions offer more than a tour. Visitors see the skill, precision, and innovation behind Disaster Care’s restoration approach, often taking part in practical demonstrations themselves. This transparency builds confidence and strengthens relationships across the insurance community — a clear expression of our commitment to care, quality, and leadership.
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Strengthening Collaboration Across Branches
A further benefit of these client days is the wider network impact. When one branch showcases the full breadth of what Disaster Care can deliver, surrounding branches gain new opportunities as clients better understand the scale and capability across the entire organisation. Paul notes that this cross-branch uplift is a sign of a maturing network: skilled, aligned teams working collectively to deliver exceptional results that protect homes, livelihoods, and reputations.
Looking Ahead
As Disaster Care continues to invest in standards, training, technology, and sustainable practices, Paul emphasises that the priority is simple: keep building on this consistency. With strong performance embedded across the network and increased visibility of our full service capabilities, Disaster Care is well-positioned to strengthen its role as a trusted leader in disaster recovery.