Home Emergency Service
Every home can suffer any kind of emergency at any time. When disaster strikes, it’s good to know help is on hand – DisasterCare Home Emergency can attend the majority of policyholder’s property within 4 hours, anywhere in the UK. With a nationwide network of suppliers covering every type of peril and a 24/7 call centre we can ensure that your policy holders home will be back up and running in no time. We pride ourselves on a high quality customer experience and can provide the best SLA’s within the industry, including:
- 80% of Incoming calls are answered within 20 seconds
- All appointments with the customer are arranged within 30 minutes
- Less than 5% of calls abandoned
- 100% of job acceptance
- Trades arrival at property within 4 hrs, for vulnerable customers within 2 hrs or sooner
- Heating claims will arrive within 24 hours
- Roofing claims will arrive within 4 hours weather permitting
- Average life cycle of claim not to exceed 3 days
- Invoicing to be sent to the client within 7 days
All covering the core services we supply
Working on behalf of some of the UK’s top insurance companies, you will be secure in the knowledge that all of our Teams and Suppliers have proven track record of performing in this type of work, are fully inducted and DBS checked. Additionally all paperwork is retained and reviewed annually and there is a contractual agreement to adhere to the service levels agreed. The works are audited both onsite and desk based during and on completion of works and all suppliers are reviewed daily/weekly on their performance.
For your policyholders peace of mind, trust DisasterCare Home Emergency – call us on 0115 697 6135 for a further explanation of our services and an introductory chat.
For your policy holders peace of mind, trust DisasterCare Home Emergency – get in touch
Email: he-enquiries@disastercare.co.uk
for a further explanation of our services and an introductory chat.
